We posted a link to a 3 year old website of an e-commerce client in the interest of goodwill to help drive traffic to the site. Unbeknown to me, the site owner had recently uploaded some images of new stock, but put a £0.00 amount against them.

The comments that this invited ranged from constructive advice to very harsh criticism of the developer. (One kindly Twitizen mentioned that this was a tad “ungentlemanly” of said critic). Some said it made the site look broken, and others said that we should have validated amount field so it doesn’t allow a £0 against a product. I have put solutions to these issues to the client and will see whether we can take this forward. The comments, although hard to hear,  will (we hope) serve to make the user experience a lot smoother and ultimately increase sales through the site.

If brands are given a chance to explain their position and are humble enough to acknowledge where they can improve, clients will benefit from a better result. Who wants a brand that thinks it already knows everything and there is nothing left to be learned?

If the many tweets from the likes of @persiankiwi and thousands of other Iranians desperate to let the world know what the government doesn’t, it would seem at first glance that social media has the ability to give us an instant, much clearer, more accurate insight into what is really going on in the world. The people are reporting what they see, instantly. Photos from mobile phones, tweets, uniting others through groups, and updates what they see show  us so that we can see it through their eyes. The BBC is getting its breaking news from these services today – CNN was yesterday criticised for missing the boat. The downside is, as China did with Twitter  in the aftermath of last year’s Earthquake, regimes have the option to simply shut down networks that allow people to propagate information. It’s up to individuals to find innovative ways of plugging into their networks – and they do.

So our privacy report may mean that the BBC and media groups may have to be more mindful of what they broadcast, but if it’s in our interests, I feel very confident that word will get out and find its way into the mass consciousness. As long as we don’t build our own “great firewall of China” that is.

It’s hit the Tipping Point!

In his book, The Tipping Point, Malcolm Gladwell explores three personality types that are essential for reaching out to people: Connectors, Mavens and Salespeople.

Connectors: These are folks who naturally build links, networks and connections between individuals and groups – think twitter fiend Jonathan Ross.

Mavens: In the best sense of the term these are people who love to gather practical information and share it with others, think  Stephen Fry, Arch Twitterer.

Salespeople: Folks who love to sell because they are passionate about people and twitter. – Phil Schofield fits this archetype.

Of course there are also those who by their very status can ifluence simply by adopting, like Barack Obama.

These personality types are enjoy people and effectively build community. Prominent personlaties fitting these archetypes can influence individuals and organizations who may adopt Twitter, becoming contributors, followers and ultimately twitters best advocates.

Add to the mix a global networking frenzy in the form Twestival, a live networking and fundraising event in 202 cities in the world, and yo, twitter hits the mainstream in a big media glitz type way.

www.twitter.com