Search Engine Optimisation (SEO) and Search Engine Placement (SEP) are terms used to describe the practice of modifying or tuning invisible website content according to the key search terms it is required to be found for. Some parts of this process are on-site: the modifying of the actual website – some work involves establishing external links (link building) from other websites to yours. Careful work with site content that is efficient (and useful for the site visitor), organic and well structured is usually the first step of a long, but well worthwhile journey to becoming a website of authority status.

Search Engine Marketing (SEM) is a natural evolution for SEO, but is more far reaching in terms of using other methods to achieve high numbers of visitors and general exposure. This is a form of on-line marketing that seeks to promote websites by increasing their visibility in search engine results through the use of paid inclusion, paid placement or contextual advertising i.e. Google Adwords (PPC).

Social Media Optimisation (SMO) is related to SEO, but the main focus of this is on driving traffic from other sources, rather than search engines. i.e. RSS feeds, social news buttons, blogging, social media sites and other media exposure can contribute extensively to a website popularity.

Conversion Rate Marketing (CRM) is the science of detailed analysis of a website to goal settings and funnelling strategies of all on-line traffic. This procedure often involves highly detailed visitor data for the website (metrics). An in-depth refinement process can be be conducted through multivariate testing, heat maps and other other methods that constantly refine and improve the sites structure, layout and also navigation. All text content, ‘calls to action’, persuasion paths and other elements of design are changed to convert more visitors and massively reduce bounce rates. Raising visitor retention considerably (often in excess of 50 percent) makes interesting reading from the point of view of a Return of Interest on moneys invested.

I hope this helps! If you have any questions or require any further information regarding these or any other terms, please give us a call or check out Calm Digital.

SEO is the art of achieving high search engine results, increasing website traffic. It’s when the content is set out so the search engines can read it easy and effectively, and most importantly, it is about creating real value for the searcher. SEO is about attracting visitors specifically focused around predetermined key search terms. A valuable user experience will be rewarded by the search engines by increasing your Google Pagerank. SEO is all about making sure your website delivers what it says it will!

SEO considers how search engines work and what people search for. Optimising a website involves writing its content and HTML coding to both increase its relevance to specific keywords. Sometimes a site’s structure must be adjusted too. Because of this, SEO needs to be considered at the design phase of any project and a strategy created specifically. It is critical that all the elements work together including the content and how the website is designed:

• Keyword analysis
Using our SEO expertise we will research and refine keywords into a definitive list. Using our specialised software Calm Asylum will run searches on keywords to understand how many people are searching for them and how competitive they are. The aim being to find popular search terms which are specific to your offering allowing you to rank as high as possible.

• Title tag
The keywords or phrases must be present in this tag. The priority of the keywords run from left to right in the title tag, so more important keywords are placed first. The title tag is indexed by the search engines in its own right and its influence is multiplied if the keywords within it are also used inside other elements.

• Meta keywords
Meta keywords allow you to provide additional text for search engines to index along with the body copy. Although this tag is indexed by search engines, text appearing within it only has limited relevancy as it is text and cannot be seen by the user. Like title tags priority runs from left to right, separated by commas. Keywords should never occur in meta keyword tags unless they also appear in the page text and generally should not be any longer than 255 characters including whitespace.

• Meta description

The meta descriptions allow you to influence the description of your page with search engines. The meta description has to contain your keywords and also relate to the copy on the page and be ideally no longer than 128 characters in length.

• Keyword distribution
It is essential that the predefined keywords are evenly distributed throughout the web page without simply keyword stuffing or spamming. To prevent this, keywords should not be used to often, but used in every paragraph, heading, subheading and also links. This simply allows the search engines to know that is what the content is about.

• Page URLS

Search engines love static URLs as they are sure that the pages content is less likely to have changed since last being indexed and not have duplicate information. An affective URL should be short and contain your most important selected keywords making your pages more trustworthy to search engines.

So as a round up if you have a spanky website and are fed up paying for Adwords why not contact Calm Digital for a chat and discuss in further detail how Calm can help.

It’s hit the Tipping Point!

In his book, The Tipping Point, Malcolm Gladwell explores three personality types that are essential for reaching out to people: Connectors, Mavens and Salespeople.

Connectors: These are folks who naturally build links, networks and connections between individuals and groups – think twitter fiend Jonathan Ross.

Mavens: In the best sense of the term these are people who love to gather practical information and share it with others, think  Stephen Fry, Arch Twitterer.

Salespeople: Folks who love to sell because they are passionate about people and twitter. – Phil Schofield fits this archetype.

Of course there are also those who by their very status can ifluence simply by adopting, like Barack Obama.

These personality types are enjoy people and effectively build community. Prominent personlaties fitting these archetypes can influence individuals and organizations who may adopt Twitter, becoming contributors, followers and ultimately twitters best advocates.

Add to the mix a global networking frenzy in the form Twestival, a live networking and fundraising event in 202 cities in the world, and yo, twitter hits the mainstream in a big media glitz type way.

Its all very well having all this data on your customer journey, but how do you use it to your benefit without getting bogged down. I have put together some top tips on how to use your analytics to improve your website in laymen’s terms (I am Scottish its the only way I know how)!

Page views

No matter what kind of site you have, you will most likely benefit from visitors viewing a higher number of pages on your site. With every statistic you aim to improve, get an average number and investigate further before attempting to increase. Think about what you can do to your site to increase the number of page views.  Do your research and check out your competitors (nick their idea’s) and be willing to change things. Are you cross-promoting similar products people might be interested in?  Are you providing useful content to go along with products, as we all know content is king!

Referring Links

Take a close look at your inbound links, what sites are referring traffic to you through normal links. Why are they doing so? Is it possible to improve those relationships to get even more traffic from them? Are there more sites like these that could be approached and perhaps linked with via a reciprocal relationship?  Are there any types of sites you think you should be getting links from but aren’t? Why not? If not, maybe you should focus on your content and create some good quality content to go with your products. If so, are there more links you could get from external sites who like / need your content. You have to have something they want i.e (content, tools) that would add value to their site and their customers.

Geographic Reach

Examine your geographic location statistics and see what areas of the UK or world you receive the majority of your traffic from and the areas you are weak in. What can you do to improve traffic in places you’re weak and what can you do to strengthen your traffic in areas where you’re strong? Are you marketing yourself to your weak regions?  Should you invest in Pay Per Click or optimise your site for searches in your weak areas? Contact me if you want to know more about PPC marketing.

Organic Search Terms

Just like referring links, what can you learn from organic search terms? Can you get more traffic and better rankings for the terms that are doing well? Are there terms you’re not ranking well for? Can you create more  content for those? Should you consider reviewing your current strategy and contacting a digital agency.  It is likely you will need to review your SEO strategy and adjusting your link building strategy accordingly.

Constantly update your content

Examine your most commonly visited content and analyze why. Is it because it has the most links to it? Because the way the website is structured? Or is it because it’s the most useful or relevant content to visitors? Once you know why, expand that content and add further depth.  Your most popular content may be a certain product or category. Is it possible to add more products of that type or category? Are your most desirable products being found and is it possible to create feature rich content that Google will love. Is the top content really the products you want to have the most traffic?

Monitor Your Bounce Rate

Generally your top [hot] content generates traffic from natural search listings and becomes an entry point to your site. This because either organic search terms or links send visitors to your top content first. Google analytics and most analytics tools have a Bounce or Exit rate. This is vitally important as the percentage indicates the visitors that have exited on the same page they arrived on, not finding what they were looking for.  A low percentage indicates they clicked on other parts of your site before leaving, and a large percentage is very bad as it means they have just viewed the page and left.  Obviously the lower percentage the better as ideally you want them to find the information they were looking for and move on to look at other pages and ultimately convert the sale. (happy days).  Investigate the path you want your visitor to take from the landing page to reach the information you would like to supply them with.  Is your sales process working correctly?  Are you giving the visitor all the information they require in order to make an informed decision and complete the cycle and purchase?

Monitor Website Parameters

Google Analytics and most analytics packages allow you to see things like what operating system your customer is using, what resolution their screen is set at, if they have Flash installed, what browsers they are using and host of other data which can be used.  There’s nothing worse than finding out 50 percent of your audience are Apple users and you’ve never seen how awful and un-rendered your site looks on an Apple Mac.  Check this regularly to make sure your site is designed to look and operate well as much of your audience as possible. You should rigorously perform cross-browser testing to make sure your not providing a bad user experience – once a customer has had a bad experience you’ve lost them for good.

Goals

Always establish your goals in advance as you can always change them once you’re up and running.  Google Analytics and most other analytics apps allow you to setup conversion goals of different types.  This isn’t always a sale; on a non ecommerce platform it could be a set goal of having someone request further information or subscribe for a news letter, view a certain amount of pages, or view a particular page or just pick up the phone and contact you. Once you have set up these goals, you can then track them and monitor how well you are performing. There are loads of analytics and analysis that can go into this which I will be discussing at a later date.  But basically track your conversion rate (visitors divided by sales) new avenues for relevant traffic, and improve your statistics from your average stats.

Page Rank And Alexa Traffic Rank

These are important gauges of how well your website is performing and often over-looked.  Google Page Rank is on a scale of 1 to 10, 1 being the lowest and 10 being the highest only available to the likes of the BBC. This is scored by Google indicating the web pages relevance and also value. Alexa Traffic Rank is based on 3 months combined traffic computes the reach and number of page views for all sites on the Web on a daily basis. A tool I found useful for checking other sites particular competitors is yowzaa and also a cool tool bar which will allow you to monitor every website you visit is toolbar.

Round Up

Start spending a bit of time looking at your analytics, because like me once you start it is like being on eBay, it’s addictive…..  Allowing you to work out exactly how many visitors you need to reach your revenue goals and changing content constantly watching the money roll in.

Its great having this data as it will allow you to improve your website and gain a better understanding of your customer journey which is invaluable. I hope this helps and should you need any clarification please don’t hesitate to contact me.

This is perhaps one of the most common questions I get asked at Calm Asylum on a daily basis. There are so many reasons why this is such an important element to any serious marketer’s online marketing strategy. So, will link building increase opportunities on my website?

My dad brought me up with the saying which I feel relevant, “slowly slowly catchy the monkey”. Let me explain…

Imagine your website is a monkey hunter with loads of plump bananas and the scout-spider-monkeys are web-bots (search engine spiders) and they are out looking for the most succulent bananas (your content) and then report back to the head spider-monkey (Google) who decides which websites have the best food to take the mob of monkeys (web traffic) to have a party with.

The jungle you are hunting in is massive and there are thousands of other hunters all setting up their traps. Meanwhile the scout spider-monkey (web bot) swings past, sees your lonely banana and carry’s on swinging (your banana is nothing special – this spider-monkey is looking for big banana plantations).

Being a more experienced monkey hunter and having a Masters in monkey hunting you have a strategy. You position another trap and monkey sign-posts (a reciprocal link or links on external sites pointing to your site) and continue to lay out traps until you have loads of traps covering the ground.

Now when the scout spider monkey swings by it sees loads of big juicy bananas (content) and goes and tells head spider monkey (Google) what fantastic big juicy bananas it has found.

The head spider monkey will then organize a monkey mob rave and have a banging party (web traffic to your website)!

I hope this all made sense and the moral of the story is CONTENT (bananas) IS KING !!!!!!

If you are unsure if your current strategy give us a call and let’s talk monkey nuts (and bananas).

To play one of our favourite monkey games, click here.

When I’m sat in Digital corner and I feel a little sad I like to read “19 Things NOT To Do When Building a Website” This article really makes me laugh because I agree with everything he says (although possibly not with so much anger) and everything on this list is very, very right.

Its well worth considering some of these points if you are getting a website or redeveloping one – so many times something that seems like a good idea and is attractive to you, can be very fustrating for your users and without users your website is a very expensive way to entertain yourself.

Introducing the Calm Asylum online interactive Advent Calendar 2008!

Forget sending Christmas cards this year, they’re not good for the environment and they are BORING!
 
Send your clients to a fun online Advent Calendar instead, and let them play a game a day throughout December. Take advantage of our early booking offer and save £200 by ordering your interactive Advent Calendar today. (Early booking offer ends August 15th)

Click here to try one of our all time favourite games and see just how easy it is to put a smile on your clients faces.

We’ll personalise it for you to include your company logo, you’ll get a graphic to add to your own website, and a branded email to send to your clients too.

We’ll also keep track of how many of your clients and their friends visit your own website from the Advent Calendar. Last year one company received over 200,000 hits to their website!

Posted by Calm People

The guy in question mentioned that he hadn’t physically visited some websites in over 18 months as he accesses the content he wants when he wants it through his RSS reader. It made me ask myself the question “is there a fundamental shift in the way people are accessing web content”…I guess I already know the answer to this just by looking at my own reading habits. It did however reinforce to me just how important really content is.

In my experience, from talking about websites in both a personal and a business context, many of the conversations (certainly with clients) are weighted towards the ‘look and feel’ – colours, navigation, and image style etc…basically the form, not the function. If the answer to my question is what I think it is, such a focus on form is becoming a dangerous game to play. Of course a website must be presented in a way that is relevant for its audience but looking good just isn’t enough anymore.

Don’t get me wrong I love using the web, experiencing all the good, bad and sometimes very indifferent ways some site authors present their information and allow users to interact with their websites. However, due to an increasing number of sites and decreasing available time, website owners should be aware that I, and many others, have been drawn in recent months to begin picking and choosing the sites that I actually physically visit.

In the same vein, this also applies to the barrage of content from email newsletters that I get sent each day promoting all manner of things, some of which I have chosen to receive, some of which I haven’t (I don’t have the money to invest in a Nigerian Mine, and I already have a watch so don’t need a new Ralex or Rolax). When I subscribe or sign up to something I am happy, and expect to, receive content from that source, but not from a raft of other content sources targeting me with ‘once in a lifetime opportunities’ or ‘extra special offers’…the stuff I didn’t sign up for!

So, although the conversation at the event initially seemed strange I asked myself how long it would be before I am just like ‘that guy’ accessing ALL my favourite content through selected, targeted, and incorruptible RSS feeds.  They provide me not only with text content, but now with accompanying links to other rich media such as related images and multimedia content. Just what I need….the content I want, when I want it.

The answer for me is not soon enough. Although, there are some sites that I like to visit that have not embraced RSS to allow its regular users to be updated when fresh content is available…come on guys catch up because chances are your users will be way ahead of you!…

This is a really good presentation about making a website that works. Preaching to the converted here at Calm, but if you’re a business in the big wide world, this stuff is really useful.

Hilarious - The Calm Asylum’s favourite man on the net…

Known as The Poetic Prophet AKA the SEO Rapper AKA M0Serious, he’s created raps covering conversion closing, search, links, design code and more.

Fab NZ agency APROPOS has created these genius wee characters in a cool animation called NetBasics, warning about the dangers of the big wide web. Really digestible way to get the message to kids, big kids, over-grown kids etc.. the APROPOS site is a pretty genius use of flash as a platform. If you look carefully you will also see a pair of JANDALS.

Here at Calm we found this really interesting – how many machines a search request goes through before you get your answers… and more facts about how Google really works!

But it worries me that the methods preached by Sir Alan - especially where the marketing and advertising are concerned – seem to be a tad archaic in the age of web 2.0 and the ethos of getting up-close-and-personal with customers.

It’s all about advertising in the traditional mould – TV adverts etc… (why when we’ve all got sky plus and iPlayer? who doesn’t fast-forward the ads)? Unfortunately this is still how a lot of the big corps think it’s done as illustrated by Sir Alan.

Wednesday’s episode was a great exercise in the use of Personas – each team developed a rounded individual that represented the potential buyer of their perfumes. A good start to getting to know your audience that did appear to be anchored in a teeny bit of user-testing…

…In a real-world scenario this could have been developed into a real conversation with potentially millions of future customers using a whole host of tactics that don’t even come close to matching the budgets that traditional mass media demands. When Alex and Helene were asked how the dinky split bottle idea would impact the bottom line, and the advertising budget, they were flummoxed!

They could have taken a leaf out of Proctor and Gamble’s viral marketing book and reached millions of potential customers, in this instance, teenagers virally, through their “Tremor” advocates – a network of teens recruited to chat about their products to their mates. .

Or indeed, apply some guerrilla-style tactics like Carlsberg: USA – moles going into bars asking for Carlsberg (the barman never heard of it)! and a couple of days later a Carlsberg salesman arrives…; Fake Passports;  £10 notes … the genius is endless.

* This thought was developed after inspiring discussion with the DECTATOR, who is the source of much knowledge (being omnipotent and all that).