We posted a link to a 3 year old website of an e-commerce client in the interest of goodwill to help drive traffic to the site. Unbeknown to me, the site owner had recently uploaded some images of new stock, but put a £0.00 amount against them.

The comments that this invited ranged from constructive advice to very harsh criticism of the developer. (One kindly Twitizen mentioned that this was a tad “ungentlemanly” of said critic). Some said it made the site look broken, and others said that we should have validated amount field so it doesn’t allow a £0 against a product. I have put solutions to these issues to the client and will see whether we can take this forward. The comments, although hard to hear,  will (we hope) serve to make the user experience a lot smoother and ultimately increase sales through the site.

If brands are given a chance to explain their position and are humble enough to acknowledge where they can improve, clients will benefit from a better result. Who wants a brand that thinks it already knows everything and there is nothing left to be learned?

Best watched with popcorn, and in the company of other Wispa lovers.

Click here to view site

Well, it is our firm belief that companies need to be real and touchable. They need to converse with their potential customers, otherwise those customers will just go ahead and initiate conversations without them! (Think Dell Hell). So that’s what the team here at Calm have set out to do.

We talk about what we know -  we have some fascinating people in here who can talk passionately about every aspect of marketing – starting from brand and filtering through to the kaleidoscope of ways in which brands realise themselves – design, media, message, digital, social etc. We also post things on our blog that we think represent the way we think and show you videos, pictures and link to other blogs that say it better.

Also, we want to be found! We want more business than we can [currently] handle. And the Calm Asylum will grow to fit! A blog that talks about the things we do best has got to be one of the best ways we can think of to get into Google’s top ranks without even trying! See David Meerman Scott’s blog for more on this.

We really want you to see a bit of our personality in this blog. So you’ll also find stuff about things that tickle us pink from time to time. We also want you to participate, comment and get in touch. Think of our blog as a little peek into the minds of the inmates at the Calm Asylum – welcome to our space (and grab a free poster while you’re there)!

An interesting viral ad for Wonderbra.  (Calm down boys)!